FAQ sur le fret
Hibernia Line lancera prochainement une nouvelle ligne directe de ferry entre l’Irlande et le nord-est de la France, opérée 6 jours par semaine, avec une forte orientation vers le transport de marchandises.
Booking
How much do you charge for different classes of vehicle?
Are there discounts available for volume, loyalty, etc.?
Check our rates on www.hibernia-line.com/freight or call our freight office on +353 21 245 5676
What is the maximum vehicle height, width and weight permitted?
height: 4.6m, width: 4.7 – 8.8; weight.
Can you take LPG/LNG/electric vehicles?
Yes – with restrictions (refer to the Freight Office
Where can I check freight availability
How far ahead do I need to book?
It is advisable to book as early as possible to secure your space
How easy is it to secure extra capacity at short notice?
Contact us, & we will do our best to facilitate you
Can manifests and customs data be uploaded digitally?
Not initially, we expect to offer this service later on
Can bookings be amended?
Contact us, & we will do our best to facilitate you
What is BAF?
BAF stands for Bunker Adjustment Factor. It is a fuel surcharge common across the ferry industry
What is ETS?
It is a charge to cover your obligations under the EU Emissions Trading Scheme
What customs documentation (ENS, T1/T2, etc.) is required before arrival?
This is the customer’s responsibility. Normally, intra-EU, no ENS, T1, T2 required unless goods are moving under customs transit procedures or are non-EU goods.
If in doubt, contact the Freight Booking Office
What dangerous/hazardous goods do you take?
All dangerous goods must comply with the IMDG Code for sea transport, not just the ADR road regulations.
Every hazardous shipment must be declared regardless of quantity.
A Dangerous Goods Note (DGN) is mandatory.
A signed packing certificate is also required for freight units.
What information/documentation is required for dangerous/hazardous goods?
See above
Do you offer onboard plug ins for fridges?
There are a limited number of plug-ins available. Prebooking is essential. Refer to the relevant section on the freight booking page on www.hibernia-line.com
Payment/Invoicing
How do I open an account with Hibernia Line? What security/documentation is required?
What credit terms do you offer?
Contact our Freight Sales Team
Do you accept payment in the port?
No payment or account terms must be made at the time of booking
When & how will I receive my invoice?
Invoices are sent electronically once sailing commences
How do I raise an invoice query?
Contact the freight office at freightqueries@hibernia-line.com or +353 21 245 5676
Boarding & Check-in
Are the ports, & Hibernia Line's check in area, well sign posted?
Yes
What driver facilities are available at both ports?
Sanitary facilities, vending machines
Are there dedicated freight check in booths?
Yes, Hibernia Line has dedicated freight check-in booths in both the Port of Cork & Port of Boulogne-sur-Mer
What are the cut-off times for accompanied and unaccompanied units?
Accompanied: 1 hr; Unaccompanied 2 hrs; Dangerous Goods 2 hrs
Are there parking facilities in the ports if I arrive early?
Yes, we have dedicated parking facilities in both the Port of Cork & Port of Boulogne-sur-Mer
What are your charges for late arrivals or "no-shows"
No-shows within 12 hours of sailing are charged at 50% of the booked price
What documentation does the driver need at check in?
Accompanied: Booking reference, passport ID, CPC-card if applicable, Driving Licence, CMR, MRN’s where applicable; ADR documentation for HAZ;
Non-Accompanied: Booking reference, Trailer number, CMR, MRN’s where applicable; ADR documentation for HAZ, seal number, cargo documents
What Personal Protective Equipment (PPE) is the driver required to wear at the port/on the car deck of the ship?
High-vis clothing in port and on board
Does the driver have to lash the vehicle or does the ship’s crew do this?
Ships crew
Can the driver(s) stay in their vehicle during sailing?
No, the driver(s) may not stay in or return to their vehicle during sailing
What are the terminal procedures for dropping and collecting unaccompanied trailers?
Units will be checked in upon arrival or checked out upon departure. Units will be dropped in the export zone
What security procedures are in place to protect unaccompanied loads?
24/7, at least 2 security guards will be on site; fencing and camera’s protecting the ISPS-zone
How do I submit a claim if my unaccompanied load is damaged/stolen?
Via the Freight Booking Office. Vehicles will be inspected for damage upon arrival. Damage claims will be reported by the customer to the port staff, who will inform the freight booking office to assess any damage claims.
How long after docking can I wait in the port of arrival?
All accompanied traffic will have to exit the terminal straight after disembarkation. Unaccompanied traffic will be parked in the Import zone for collection.
Dwell times are limited to 24 hrs; after this period, a storage charge will apply
Cabins & onboard facilities
What is included in the freight rate (e.g. driver's meals, cabin, fuel surcharge, additional driver(s))?
Included: Driver’s meals & cabin. Additional charges indicated on the booking page of the website: surcharges, plug-ins, additional driver(s)
Do drivers have to share cabins with other drivers that they do not know?
Hibernia Line operates a policy of “1 truck 1 cabin”. However, drivers may choose to share a cabin with another driver if they wish
What Facilities are in the cabins
All cabins have a WC and a shower
What facilities are onboard?
Driver’s lounge, restaurants, café, bar, shop, gaming room, vending machines, reception (to answer any queries)
Is there Wi-Fi on board?
Yes, there is Wi-Fi- on board, which is free to use for all freight drivers
Travel Basics
How long is the crossing?
The journey typically takes 21.5 hours depending on the route and weather conditions
Does the driver need a passport?
Yes, a valid passport is required for travel between Ireland and France.
Travel Conditions
Can I track my vehicle in real time?
Not initially, but we expect to offer this facility later
If a sailing is cancelled how far in advance will I be notified?
Immediately
How do you handle weather-related backlog recovery?
Immediate communication by the Freight Booking Office with the customer and, depending on circumstances, provide a new anticipated departure time or offer an alternative sailing
Arrival in France
How quickly do you unload?
Immediately on docking
Do I go through customs?
There may be customs, immigration, or security-related checks upon arrival
How long after unloading can the truck be on the road?
There may be customs, immigration, or security-related checks upon arrival
Planifiez votre voyage
Fret accompagné et non-accompagné
Flexibilité pour les conducteurs et les remorques — adaptée aux navires dédiés.
Un camion, une cabine
Chaque camion dispose d’une cabine individuelle, permettant les périodes de repos à bord.
Départs quotidiens en soirée
Fréquence optimisée — départs quotidiens à heure fixe, 6 jours sur 7, dans les deux sens.
Liens utiles
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